We collect the following types of data to provide and improve our services:

Personal Information: Full name, email address, phone number, government-issued ID, payment details, and location.

User-Generated Content: Delivery or trip requests, messages exchanged via our chat system.

Technical Data: Device information, IP address, browser type, and usage statistics

We use the information we collect to:

Verify your identity for safety and compliance

Match senders with travelers based on trip and delivery needs

Process secure payments, including escrow transactions

Provide customer support and resolve disputes

Send service-related updates and notifications

Analyze user behavior to improve platform functionality

We do not sell or rent your personal information. We only share your data with:

Payment gateways for processing secure transactions

Identity verification services for safety and trust

Law enforcement if required by law or in case of fraud.

We do not sell or rent your personal information. We only share your data with:

The item was delivered as agreed.

The sender provided inaccurate delivery information.

The refund request was made outside the allowed timeframe.

The sender or traveller violated platform rules.

You can:

Access and update your personal information

Request account deletion

Opt out of non-essential communications

The sender or traveller violated platform rules.

To make such requests, contact our support team at: support@sharedluggage.com

We implement strong technical and organizational measures to protect your data from unauthorized access, alteration, or loss. Sensitive information like payment details is encrypted and securely handled via third-party processors.

We may update this policy from time to time. If significant changes are made, you will be notified via email or through the platform.

We use cookies to enhance your user experience, analyze traffic, and provide tailored features. You can disable cookies through your browser settings, but some features may be limited.

If you have any questions regarding these Privacy Policy, or if you need assistance related to your account or a transaction,
you can contact us at: support@sharedluggage.com
We are committed to maintaining a safe and supportive environment for all users.