At Shared Luggage, we prioritize trust, safety, and satisfaction for both senders and travelers. Our refund policy is designed to ensure a fair and secure experience for all users.

Payments made through our platform are securely held in escrow until the delivery is successfully completed and confirmed by the sender. This ensures that travelers are only paid once the package has been received in good condition.

Refunds may be issued in the following cases:

The package was not delivered.

The package was delivered to the wrong recipient or location.

The traveler failed to meet agreed-upon delivery conditions.

The delivery was canceled before the trip began.

Users must initiate a refund request within 48 hours of the scheduled delivery time by contacting our support team. Please provide relevant details such as the delivery ID, communication history, and any evidence of the issue.

If both parties disagree on the outcome, our team will conduct an impartial review of the case using all available data (chat records, trip details, photos, etc.) to resolve the dispute fairly. Final decisions will be based on our platform guidelines and terms.

Refunds may not be granted if:

The item was delivered as agreed.

The sender provided inaccurate delivery information.

The refund request was made outside the allowed timeframe.

The sender or traveller violated platform rules.

If you have any questions regarding these Refund Conditions, or if you need assistance related to your account or a transaction,
you can contact us at: support@sharedluggage.com
We are committed to maintaining a safe and supportive environment for all users.