We collect the following types of data to provide and improve our services:

Personal Information: Full name, email address, phone number, government-issued ID, payment details, and location.

User-Generated Content: Delivery or trip requests, messages exchanged via our chat system.

Technical Data: Device information, IP address, browser type, and usage statistics

We use the information we collect to:

Verify your identity for safety and compliance

Match senders with travelers based on trip and delivery needs

Process secure payments, including escrow transactions

Provide customer support and resolve disputes

Send service-related updates and notifications

Analyze user behavior to improve platform functionality

We do not sell or rent your personal information. We only share your data with:

Payment gateways for processing secure transactions

Identity verification services for safety and trust

Law enforcement if required by law or in case of fraud.

You can:

Access and update your personal information

Opt out of non-essential communications

The sender or traveler violated platform rules.

Please note:

Account deletion is not permitted due to security and fraud prevention measures. Keeping accounts active helps us ensure trust and safety on the platform.

To make such requests, contact our support team at: support@sharedluggage.com

We implement strong technical and organizational measures to protect your data from unauthorized access, alteration, or loss. Sensitive information like payment details is encrypted and securely handled via third-party processors. We retain your personal data for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

We process your personal data on the following bases:

Your consent, when you voluntarily provide information

To fulfill our contract with you (e.g., enabling transactions and escrow)

To comply with legal obligations (e.g., fraud prevention, identity verification)

Our legitimate interest in operating and improving the platform safely and efficiently

We use cookies to enhance your user experience, analyze traffic, and provide tailored features. You can disable cookies through your browser settings, but some features may be limited.

If you have any questions regarding these Privacy Policy, or if you need assistance related to your account, data or a transaction,
you can contact us at: support@sharedluggage.com
We are committed to maintaining a safe and supportive environment for all users.

We may update this policy from time to time. If significant changes are made, you will be notified via email or through the platform.